The first hour of a claim shouldn’t be thirty emails.
We build a first-touch workflow: collect what happened, list required documents in plain language, open the ticket in your system. Claims Ops stops chasing basics and starts on exceptions.
Trusted by 10,000+ founders & business owners.
What we can build for you by next week?
First response sounds like one screen. In practice it’s five failure modes. Each card is a slice we fix before the file even hits an adjuster.
Clean FNOL capture
What happened, when, where, who was involved—structured so nobody re-types it from a voice note three days later.
Document checklists by claim type
Motor, health, property—each path gets the exact upload list in plain language. Cuts “we’re waiting on one more doc” loops.
Case opening in your system
Ticket or claims ID created with fields filled. Routing works because metadata isn’t empty.
Escalation when it’s not routine
Injury, suspected fraud, legal exposure—your playbook decides when the bot hands off. This looks simple. It usually isn’t.
Enterprise grade Features
Trust NexUp AI with your most sensitive data. We maintain the highest security standards and regulatory compliance to protect your business.
Why most AI projects fail (and why this doesn't)
Insurers don’t need “conversational AI.” They need fewer incomplete FNOLs. Different problem.
From intake chaos to a steady first response
Four-ish days when we know where tickets live and what “done” looks like.
Create Knowledgebase
Coverage FAQs, required docs by claim type, forbidden promises (what the bot must not say).
Customize with AI
Tone, languages, handoff to phone or desk.
Launch your Agent
Measure completion rate on required docs before you widen channels.
